Bitji Privacy Policy

1. Introduction & Purpose of Privacy Policy

Bitji is a trusted online betting platform in Bangladesh, and protecting your privacy is our top priority. This Privacy Policy explains what personal information Bitji collects, why we collect it, and how securely it is stored.

By registering on Bitji, placing a bet, or simply browsing the site, you agree to the terms of this Privacy Policy. Please take a moment to read it carefully.

2. What Data Do We Collect?

Bitji collects different types of information at different points. Here's a full breakdown:

a. Information Collected at Registration:

• Full name & date of birth
• Email address & mobile number
• Residential Address
• Preferred Currency & Language
• Login password (stored in encrypted form)

b. Information collected during KYC verification:

• Copy of National ID or passport
• Bank Account or Mobile Banking Details (bKash, Nagad, etc.)
• Selfie or live photo (where applicable)

c. Information collected automatically while using the platform:

• IP Address & Device Type
• Browser information & operating system
• Browsing Activity & Session Duration on Site
• Betting History & Financial Transaction Records

3. Purpose of Data Use

Bitji respects your privacy and uses collected data only for specific, legitimate purposes. Here's how we use your information:

• Account Management: For registration, login, password recovery, and keeping your account secure.
• Transaction processing: To accurately process deposits, withdrawals, and bonus payments.
• Identity verification: To complete the KYC process in fulfillment of legal obligations and to prevent fraud.
• Customer support: To quickly resolve your complaints, questions, and issues.
• Promotions & Bonus Offers: To send you relevant offers based on your preferences and activity (you can opt out at any time).
• Security monitoring: To detect suspicious activity and keep your account secure.
• Legal Compliance: To comply with legal requests from government or regulatory authorities.

4. Data Sharing & Third Parties

Bitji may share your data with trusted third parties under limited circumstances, always with the aim of protecting you and improving service quality.

Circumstances Under Which Data May Be Shared:

• Payment Processors: With bKash, Nagad, bank transfer, or other payment gateways — solely to complete transactions.
• Identity Verification Services: With authorized verification agencies for KYC confirmation.
• Law Enforcement Agencies: With government authorities in response to a court order or legal obligation.
• Technology partners: With approved cloud and technology providers to maintain site security and performance.

All third parties listed above are contractually bound to comply with Bitji's privacy standards. They may not use your data beyond the specified purpose.

5. Cookies & Tracking Technologies

Bitji uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens — the site cannot function properly without these.
• Performance cookies: Collects anonymous data to help us understand which parts of the site are used most.
• Functional cookies: Remembers your preferred language, time zone, and other settings.
• Marketing cookies: Used to show relevant ads. You can disable this at any time through your browser settings.

You can disable non-essential cookies at any time through your browser settings. However, turning off essential cookies may affect certain features of the site.

6. Data Retention Period

Bitji retains your data only for as long as it is needed to provide services or to meet legal obligations.

• Active account data: retained for the full duration your account remains active.
• Financial transaction records: minimum 5 years from the date of the last transaction (as required by law).
• KYC documents: up to 7 years after account closure.
• Customer support communications: up to 3 years.

After the applicable retention period, your data is securely deleted or anonymized so that you can no longer be identified.

7. Your Rights & Choices

Under Bitji's Privacy Policy, you have full control over your personal data. You may exercise any of the following rights:

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that your data be used only for specific, limited purposes.
• Marketing opt-out: You can opt out of promotional emails or SMS at any time.
• Filing a Complaint: If you have a complaint about our data practices, you can reach out to us directly.

To exercise any of these rights, contact our support team. We will respond to your request within 7 business days.

8. Protection of Minors' Data

Bitji strictly prohibits registration and use of its services by anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor's data has entered our system, we will immediately close the associated account and delete the information.

9. International Data Transfers

Bitji may store your data on servers located in various countries. Wherever your data is transferred, international data protection standards are upheld.

For international transfers, we ensure the appropriate agreements and safeguards are in place to keep your data protected.

10. Policy Changes & Updates

Bitji may update this Privacy Policy as needed. If any significant changes are made, we will notify you via your registered email or a platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

11. Contact Us

Contact us for any questions, complaints, or requests regarding this Privacy Policy:

• Email: support@bitji.bet
• Support page: Visit the FAQ Page
• Live chat: Log in to the platform and chat with us directly

We take every request seriously and do our best to respond as quickly as possible.